Call Compliance, Inc. - Dialer Call Flow

Path of TeleBlock® Call -

1. A proprietary web-based user interface is created for each TeleBlock® subscriber for database administration purposes.

2. All available federal, state and wireless DNC lists are secured and automatically updated according to mandated update intervals.

3. Information such as allow list data, in-house DNC list data, the individual state and ported wireless DNC lists to screen against, the federal DNC registry NPAs to screen against, etc. is sent to the TeleBlock® application by the subscriber via their web-based user interface.

4. All DNC data is compiled via the web-based user interface and sent as incremental data files to the TeleBlock® database.

5. The TeleBlock® database resides on VeriSign®’s redundantly located Advanced Transaction Look-Up And Signaling (ATLAS™) system, “Do-Not-Call Platform”, which is accessible via both SS7 and IP technologies. In predictive dialer/CRM environment, TeleBlock® queries are IP based.

6. Calling lists are loaded in the end-user telemarketer’s predictive dialer, or CRM device, and dialing is commenced.

7. The call information packet, containing an originating number and terminating (dialed) number pair, goes off to the TeleBlock® platforms for a database look-up. Based upon the ANI (telephone number), Project Number or AUTH Code (trunk group) the call originates from, the corresponding client specific database is queried. The terminating number is screened against the corresponding DNC database based upon the campaign applied to the originating number at that point in time.

8. If the terminating number does not appear in the applied DNC database campaign, then a TeleBlock® look-up response is routed back to the predictive dialer/CRM device with a “Continue” message. A “Continue” message will prompt the calling equipment to queue number for calling and, ultimately, send number off to its final destination, or called party.

9. If the dialed number appears in the applied DNC database campaign, then a TeleBlock® look-up response is routed back to the predictive dialer/CRM device instructing the call equipment not to call that number and for number to be flagged “DNC” or "TeleBlock®", which can be viewed via the predictive dialer's reporting functionality.