FOR IMMEDIATE RELEASE
NOBLE SYSTEMS AND CALL COMPLIANCE ANNOUNCE
DO NOT CALL COMPLIANCE BREAKTHROUGH
ATLANTA, GA (May 17, 2006) – Noble Systems Corporation, a pioneer in the call center technology industry since 1984, today announced that its Contact Center Suite CIM solution now includes Call Compliance, Inc.’s patented TeleBlock® system, according to Lee Allum, Vice President of Marketing for Noble Systems.
“Noble Systems’ customers want solutions that enable their centers to be highly productive while maintaining compliance with state and federal regulations. We work closely with the ATA to keep our customers informed of the latest regulations affecting our industry and have been sensitive to the end-users desire for privacy,” said Lee Allum. “Our partnership with Teleblock® ensures that our customers continue to have the industry’s best contact center solutions, while also maintaining no-questions-asked, 100% Do Not Call compliance,” he continued.
Noble Systems’ Contact Center Suite provides a comprehensive system for today’s complex multimedia environments, helping companies control costs and improve efficiencies by providing information management and operational tools to manage blended voice, email, and web-based communications. The Contact Center Suite combines a predictive dialer and ACD with an open platform, scripting tools, center resource management, and real-time reporting.
TeleBlock® seamlessly integrates with the Noble Systems already robust platform by enabling instant DNC lookups, from one centralized database, as calls are made by the predictive dialer. All numbers dialed using Noble Systems software are instantly screened against all appropriate DNC databases, including the wireless portability list. If a call is placed to a number appearing on any DNC list, the call is instantly blocked. In addition, Noble Systems customers will be able to toggle TeleBlock® on and off on a program basis, as well as maintain an unlimited number of program-specific databases.
“Noble Systems is one of the top five Global Outbound Contact Center Technology companies, with over 50,000 agent stations around the world. Our partnership will extend TeleBlock®’s failsafe Do Not Call compliance solution across Noble Systems’ global footprint,” said Dean Garfinkel, Chairman of Call Compliance. “The combination of Noble Systems’ Contact Center Suite and our TeleBlock® technology represents just the latest chapter in Noble Systems’ long-running commitment to its customers to provide easy and effective solutions for compliance,” he continued.
About Noble Systems®
Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Tens of thousands of agents at hundreds of client installations worldwide conduct business using the award-winning Noble™ platform for inbound/outbound/blended communications. The scalable, integrated Noble solution includes advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, NSC is a part of the world’s largest teleservices organization, with operations in over 30 countries. For more information on this item or the company, contact Lee Allum at 888-866-2538 ext. 538 ( lallum@noblesys.com ), or visit www.noblesys.com.
About Call Compliance, Inc.
Call Compliance, Inc. ( www.callcompliance.com ), located in Glen Cove, NY, is the leader in developing innovative technological compliance solutions for the teleservices industry. Call Compliance’s flagship product, TeleBlock®, is recognized across the teleservices spectrum as the gold-standard in ensuring the 100% level of compliance mandated under State and Federal Do Not Call laws. Call Compliance’s online Regulatory Guide(SM) and Registration Guide(SM) lead the industry in delivering the regulatory information and registration assistance that companies need. For further information, call 888-674-6774.
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